Service membership

The Coway Lady or Service Technician provides servicing involving filter change, sanitation, product check-up and part replacement at scheduled intervals of every 3 to 4 months.

Table below shows the differences between the service membership for outright purchase customers and rental customers.

	Service Membership for Outright Purchase Customers	Service Schedule for Rental Customers
Water Purifier Service Period	Every 3 months	Every 2 months
Air Purifier Service Period	Every 4 months	Every 2 months
Bidet Service Period	Every 4 months	Every 2 months
Filter/Part Change	FOC	FOC
Sanitation/Check-up	Applicable	Applicable
Labour/Transportation Fee	FOC	FOC

Please note that outright purchase customers enjoy free complimentary service similar to rental customers during the first year.  

The prices for the memberships vary according to the Coway products:

Coway Products	Service Membership for Outright Purchase Customers
Value	RM350
Mach	RM500
Petit	RM500
Sally	RM550
Metro	RM600
Ace	RM350
Lombok	RM450
Venus	RM500
Notos	RM450
Bidet	RM200

The above service membership is applicable only if you choose outright purchase option of the Coway products. Although you could opt not to subscribe to the service membership upon expiry of the 1-year free complimentary service, you are advised against it since cessation to do the scheduled servicing could affect performance of your Coway products.

Should you decide on the rental option instead of outright purchase, you need not worry about the requirement to carry out part replacement or maintenance since the rental has already included membership servicing.